8-11 Technical Support Analyst Job at Focused HR Solutions, Richmond, VA

U0RjUHZVaVdKNStiSnh6UEpQemxEWDgxUUE9PQ==
  • Focused HR Solutions
  • Richmond, VA

Job Description

Candidates will be required to work 100% on-site in Richmond, VA.

Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

  • YOUR CURRENT RESUME
  • YOUR HOURLY RATE

Below is the job description – Resumes due ASAP

Description:

Candidate should have at least four years of hands-on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as a backup to Client services, handling technical support for public-facing clients during Elections and other high-volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the client framework, the candidate will provide proposals for system changes and new systems to increase the client's efficiency and security. This is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred.

Required/Desired Skills:

  • Provide 1st level support to proprietary Voter Registration System and other systems - Required - 4 Years
  • Maintain technical knowledge base, including updating and creating knowledge base articles - Required - 4 Years
  • Provide deskside support to staff, including hardware and software installation/troubleshooting - Required - 4 Years
  • Administer access to systems - Required - 4 Years
  • Manage ticket queues, and follow up on open tickets - Required - 4 Years
  • Answer System Support hotline to provide technical support and direction - Required - 4 Years
  • Perform other support-related tasks as assigned - Required - 4 Years
  • Ability to relay technical information to non-technical users - Required - 4 Years
  • Possess exceptional customer service skills - Required - 4 Years
  • Maintain Agency assets via ELECTs asset management system - Not-Required - 4 Years
  • Assist with special projects as needed - Required - 4 Years
  • Working experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 Years
  • Able to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 Years
  • Being Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 Years
  • Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone, and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties, and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.

Job Tags

Hourly pay, Full time, Work experience placement, Immediate start,

Similar Jobs

Clive Behavioral Health Hospital

Art, Music & Recreation Therapist (PRN) Job at Clive Behavioral Health Hospital

 ...services located all over the U.S. states, Washington, D.C., Puerto Rico and the united Kingdom. Qualifications Art, Music & Recreation Therapist (PRN) Position Summary The Recreation Therapist (RT) is responsible for planning and implementing activity... 

Global Channel Management, Inc.

Mail Clerk Job at Global Channel Management, Inc.

Mail Clerk needs no experience Mail Clerk requires: -9:30AM to 6PM -Mail -Ability to lift up to 20-40 pounds (boxes and mail trays). - Mail Clerk duties: Read a Work Order with all the processing instructions. Break down documents utilizing and human... 

Hustle Notice Biz

Entry Level Marketing Assistant Job at Hustle Notice Biz

 ...Position:Entry Level Marketing Assistant Location: Santa Ana,CA Job Summary We are seeking an enthusiastic and motivated Entry Level...  ...professionals, gaining hands-on experience in areas such as digital marketing, social media management, content creation, and market... 

Village Caregiving - London

Weekend Caregiver Job at Village Caregiving - London

Hiring for WEEKENDS London, KY area! Saturday and Sunday 10am-6pm Village Caregiving is seeking a compassionate, in-home caregiver to assist clients with their daily activities in the comfort of their own home. Create your own schedule with the client and have the flexibility...

Always Best Care Senior Services - Milford Office

Live In Caregivers Wanted Job at Always Best Care Senior Services - Milford Office

Always Best Care is looking for those special CNAs who are willing to help our client's who need the added security of a live-in caregiver. We have available a variety of assignments from short-term temporary assignments, as well as regular 2-day, 3-day, 4-day and 5-day...