Job Description

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Account Mail Coordinator

Location; Working in Salt Lake City Office                                                     

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Lead/Supervisor - Operations

Pay Range: 16.10 per hour

Role Description: The Account Mail Coordinator is a critical part of our team, responsible for efficiently handling and coordinating mail within a high-volume, fast-paced environment.

Roles & Responsibilities

• Identify and sort mail according to guidelines.
• Perform data entry.
• Complete tasks in accordance with metric guidelines.
• Maintain high level of quality production, meeting hourly KPI’s.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Top of Form

Top of Form Education               

• High school diploma or equivalent required

Work Experience

• 1-2 years of data processing or computer experience preferred

Competencies & Skills

• Familiarity with mail sort processes
• Ability to work in a volume driven, fast-paced environment
• Basic computer literacy
• Excellent verbal and written communication skills
• Ability to maintain high levels of confidentiality
• Excellent attention to detail
• Ability to work independently with limited supervision
• Ability to effectively prioritize and multi-task

Additional Qualifications

• Ability to work the hours necessary to satisfy the production requirements, with the possibility of overtime, evenings and weekends
• Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
• Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is regularly exposed to moderate noise typical of a high-volume mailroom environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly and frequently talk and hear, sit, walk or stand for prolonged periods, use hands and fingers, and use close vision to view and read.  Must be able to occasionally climb stairs and lift up to 50 pounds.

Firstsource is an Equal Employment Opportunity employer.  All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. 

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

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