Job Description

Pay Rate
Between $18 - $20 hourly

Summary & Objectives 

As an Assistant Property Manager at Coastline Equity, you will play a pivotal role in delivering high-quality service and care to our tenants and supporting the property management team with daily operations. You will partner closely with a Senior Property Manager to ensure our properties are compliant, well-maintained, and efficiently operated. With a focus on tenant satisfaction, vendor coordination, and operational excellence, your work will directly impact the performance of the properties and the experience of our residents.

We’re looking for someone with a growth mindset, an eye for process improvement, and a passion for turning challenges into opportunities. This role is ideal for a detail-oriented, action-driven professional looking to learn, grow, and make a difference in a dynamic and supportive environment of real estate.

Key Responsibilities & Functions

1. Tenant & Vendor Communication

• Serve as a point of contact for tenant and vendor needs, ensuring all interactions reflect a Customer First attitude.
• Respond to phone calls, voicemails, and emails promptly and professionally.
• Handle after-hours and emergency on-call duties, providing responsive service during high-stress moments.

2. Maintenance Coordination

• Collaborate with Senior Property Manager to ensure timely and high-quality maintenance services.
• Bid, schedule, and follow up on all repair work, maintaining documentation in AppFolio.
• Conduct move-in, move-out, and routine inspections to ensure habitability and safety.
• Assist with vendor insurance documentation coordination and ensure vendors are approved for work.

3. Tenant & Rent Management

• Support rent collection processes including delinquency follow-ups and rental agreement enforcement.
• Prepare and manage related documentation for proceedings when needed.
• Help manage and verify rent rolls and ensure all tenant-related documentation is accurate.

4. Administrative Operations

• Submit invoices for A/P processing, track vendor payments, and manage invoice-related documentation.
• Maintain complete and accurate tenant, vendor, and maintenance files in AppFolio.
• Oversee key tracking systems and ensure physical and digital organization is maintained.
• Assist with scheduling appointments with prospective tenants, vendors, and internal teams.

5. Technology & Efficiency Improvements

• Leverage property management tools such as AppFolio for work order tracking, documentation, and calendar/task management.
• Identify areas for process improvement through technology and workflow automation, including AI.
• Stay current on industry - related systems and software updates.

6. Collaboration & Compliance

• Maintain a collaborative relationship with the Senior Property Manager and other departments.
• Help ensure regulatory compliance, maintain clean and safe work areas, and support property safety practices.
• Participate in internal initiatives to improve operations, documentation, and interdepartmental workflows.

Requirements

Skills & Competencies

1. Problem Solving : Addresses challenges with creativity and resourcefulness.
2. Action-Oriented : Tackles daily operations with energy and a get-it-done mindset.
3. Communication : Clear, respectful, and consistent in both written and verbal interactions.
4. Calendar & Task Management : Keeps schedules and to-do lists on track with strong attention to detail.
5. Risk Awareness : Recognizes potential issues and takes proactive steps to mitigate them.
6. Customer Service Focus : Understands the importance of tenant retention and positive vendor relations.
7. Tech & AI Readiness : Comfortable using digital tools and exploring new platforms for efficiency.

Required Qualifications

• 1+ years of customer service experience in a fast-paced or high-volume environment.
• Strong organizational and verbal/written communication skills.
• Demonstrated ability to multitask and manage a full task list with prioritization.
• Interest in real estate and obtaining a California Real Estate License within the two year.
• Comfort with emergent and high-pressure situations, including emergency response.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Prior experience in property management, leasing, maintenance coordination, or inspections.
• Familiarity with property management software, preferably AppFolio.
• Understanding of rent collection processes, lease enforcement, and rental documentation.
• Experience submitting A/P invoices and managing basic property-level reporting.
• Basic knowledge of insurance documentation, work order labor tracking, or rental proceedings.

What we are looking for:

We want a driven, adaptable, and curious team player with a passion for supporting tenants, solving problems, and getting things done. You'll do well in this role if you:

• Thrive in a fast-paced, ever-changing environment.
• Are excited to explore new tools, including AI-powered platforms.
• Believe in taking initiative and following through with excellence.
• Want to build a long-term career in real estate through hands-on learning.
• Value being part of a collaborative and supportive team.

Why join the Coastline Equity team?

Coastline Equity is a people-first company dedicated to delivering exceptional property management services through equity, customer commitment, and constant innovation. When you join our team, you’ll:

• Receive direct mentorship and real-time coaching.
• Gain access to modern systems that support smarter work.
• Be part of a culture that values growth and continuous learning.
• Contribute to a company where “Equity for All,” “Customer First,” and “Growth & Innovation” are not just slogans they’re how we operate every day.

Benefits

• Paid Time Off

• Medical, dental, and vision insurance 
• 401(k) plan
• Training & Development

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