Selah is a tech-driven healthcare services company focused on improving the health outcomes of the population by offering hybrid (virtual and in-person) healthcare programs.
At Selah, we bring together providers, payers, vendors, and other stakeholders together to be your Care Anywhere companion. Our state-of-the-art technology connects people and processes to achieve the quadruple aim of reducing healthcare costs, improving patient and provider experiences, and delivering better outcomes.
Description
As a Care Coordinator, you will be managing an innovative Chronic Care Management program (ON SITE IN LEWISVILLE, TX) leveraging the best-in-class virtual care and Remote Patient Monitoring (RPM) technology/devices to improve health outcomes for patients enrolled.
Key Responsibilities:
Remotely providing basic patient coaching and care to improve patient outcomes
Develop a care plan with the patient, family/caregiver(s), and provider
Monitor patient outcomes, adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes as needed
Coaching and educating patients on improving their Chronic Conditions, preventive care, and physician directives
Telephone outreach to English and Spanish-speaking patients
Facilitate CCM and RPM program enrollment
Concise and accurate documentation
Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral
Work with the clinical team in the practice partner to launch and scale a successful Virtual RPM / Chronic Care Program
Patient intake into the program – Reviewing patients and identifying patients that fit the inclusion criterion for Remote Monitoring
Answering questions about our Chronic Disease Practice from prospective patients
Actively enrolling patients into the program at the clinic location
Discussing the RPM program with patients and onboarding them into the program
Training patients on the use of at-home vital sign monitoring equipment and mobile application
Keeps supplies on hand by inventorying stock and liaising with RPM partners to ensure adequate supply
Assigning RPM kits to patients onboarding into the program
Off-boarding patients when necessary, from the program and preparing their devices for the next patient
Connecting with patients in the Chronic Care Management (CCM) cohort via phone and/or video telemedicine once a month or when they have questions
Triage of patient problems and notifications identified by the RPM technology
Generate reports and notes about the patient's condition and escalate to the appropriate clinical resource within the clinic
Outstanding interpersonal skills especially with the elderly and a customer service attitude is an absolute requirement for this role
Constantly explaining and selling the benefits of the program to internal and external stakeholders
Qualifications
Foreign Medical Graduate Certification (FMG) or Medical Assistant (MA) or Certified Nurse Assistant (CNA) or pharmacy intern - preferred
Bilingual (Spanish) preferred
Excellent Communication and customer service skills
Knowledgeable of using computer applications
Understanding of US healthcare system
Criminal background checks will be conducted for successful applicants
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