Job Description

Job Title: Participant Advocate

Location: Remote (U.S. Based)

Type: Full-time, Part-time

Hourly Rate: Starting at $30.00

Job Overview
We are seeking a friendly and reliable Customer Service Assistant to join our team in Houston. The ideal candidate will be responsible for supporting customers with inquiries, providing accurate information, and assisting with daily administrative and service-related tasks. This entry-level role is perfect for someone who enjoys working with people and is eager to build strong customer service skills.

Your Day-to-Day Might Include:

• Support customer questions through phone, email and other forms of service delivery
• Complete 80-100 transactions per day with empathy and compassion
• Educate participants about their IRS regulated benefits
• Consistently hit key performance indicator goals while embodying georgea's core values: Nurture, Advocate, Visualize, Innovate, Amaze
• Execute a high level of service delivery in interactions both external and internal
• Follow best practices for sensitive HIPAA information
• Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house knowledge base, CRM, etc)
• Follow a strict phone schedule (schedule adherence will be measured)

What We're Looking For:

• 1 year of customer service experience
• Must have a great phone personality and genuinely enjoy helping people
• Able to communicate IRS benefits conversationally in laymen terms
• Strong oral and written communication skills
• High attention to detail
• Must be able to multi-task (working on administrative tasks in between phone calls)
• Must have excellent follow through and organizational skills
• Strong time management skills
• Consistent attendance is a crucial part of this role and will be closely monitored and measured

Why You'll Love Working Here:

• Friendly, supportive team culture
• Opportunities to grow your career, we love to promote from within!
• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off (Holidays & Floating Holidays)
• Work from home

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