Job Description

Salary: $64,500 - 90,000 per year Requirements:

• Proven training experience with the ability to engage customers over several months while maintaining project timelines, including issue resolution.
• Proficiency in Salesforce, Basecamp, and Jira is preferred.
• Familiarity with eLearning software such as Skilljar, Captivate, Storyline, as well as synchronous and asynchronous tools, along with graphics tools.
• Expertise in instructional design for both instructor-led and eLearning training formats.
• A minimum of 3 years’ experience in designing eLearning and instructor-led instructional materials specifically for sales and service call center environments.
• Ability to develop curriculum in a dynamic setting with quick turnaround expectations.
• Excellent interpersonal skills, particularly in written and verbal communication.
• Proven ability to apply adult learning principles and various instructional design methods and processes to training content.
• Strong capability to analyze agent needs, organize complex information logically, and create engaging and effective training materials.
• Experience managing multiple complex projects with a strong aptitude for project management, multitasking, and prioritizing changing project tasks/deliverables.
• Bachelor’s degree in Instructional Technology, Instructional Design, or Performance Technology, or a relevant technical field, or equivalent related professional experience.
• Experience in the travel industry is a plus.

Responsibilities:

• Deliver training and best practice services across various implementation training projects, facilitating customers in the setup and utilization of their new software.
• Maintain communication with the customer’s designated point of contact and team throughout the project lifecycle, ensuring proper documentation according to team procedures.
• Receive project assignments from the Implementation Team and collaborate with Implementation Specialists/Project Managers to transition smoothly to Product Support teams post-implementation.
• Conduct training needs assessments to define objectives, instructional strategies, and project scope.
• Analyze quality and operational metrics/KPIs to uncover the root causes of performance improvement opportunities.
• Collaborate with quality and operations teams to monitor training completion, comprehension, and retention to evaluate training effectiveness and identify opportunities for improvement.
• Exhibit effective program management by meeting deadlines, adhering to schedules, and identifying and communicating risks proactively.

Technologies:

• Support
• JIRA
• Salesforce
• Security

More:

At Expedia Group, we drive global travel for everyone, everywhere. We create innovative technology to enhance travel experiences and develop groundbreaking solutions for our partners. Our diverse and inclusive community is critical to our success. By joining us, you will have the opportunity to be part of shaping the future of travel where people are prioritized, and every individual belongs. We value an open culture where differences are celebrated, and collective success is recognized.

We offer a comprehensive benefits package that includes exciting travel perks, generous time off, parental leave, and a flexible work model, along with career development resources designed to inspire our employees' passion for travel and ensure a fulfilling career journey.

We are currently searching for a Software Training E-Learning Specialist to enhance our Customer Experience Software Implementation team. In this role, you will play a pivotal part in providing our professional property management clients with a high-touch and satisfaction-focused software implementation experience. You will assist new users in efficiently leveraging the Vrbo software to manage vacation rentals, oversee reservations and guest services, and manage accounting for property operations.

Your contributions will significantly impact our onboarding experience for new customers and continuing support for software users as they run their businesses. Join us in building a more open world.

last updated 44 week of 2025

Job Tags

Full time, Flexible hours,

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