Field Engineer Job at Sole Hire LLC, Miami, FL

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  • Sole Hire LLC
  • Miami, FL

Job Description

Sole Hire is proud to continue our partnership with a leading software company in the enterprise monitoring and observability space. We are seeking an experienced and polished Field Engineer based in the Miami, FL area. This is a field-first, client-facing engineering role with a strong emphasis on onsite technical support — perfect for someone with a passion for service excellence and real-time customer impact.

Key Responsibilities:

  • Deliver onsite support and implementation of the client’s software products for enterprise customers in the Miami region (80% onsite / 20% phone-based support).
  • Troubleshoot technical issues, install/configure software, and ensure post-implementation satisfaction.
  • Collaborate with clients to assess needs and propose tailored solutions that maximize product effectiveness.
  • Support the Sales team by influencing new business opportunities and renewals through exceptional technical service.
  • Contribute to internal education and cross-functional strategy — particularly in technical marketing, customer retention, solution engineering , and support optimization.

Requirements

  • Must currently reside within 90 miles of Miami, FL
  • 5+ years’ experience in field engineering, customer support, or solutions engineering with strong knowledge of:
    • Microsoft SQL Server
    • Active Directory
    • Azure
  • Prior work or direct experience at one of the following is preferred:
    • SolarWinds, ManageEngine, NAGIOS, Paessler, Splunk, Quest Software, AppDynamics, NetIQ, or Datadog
  • Excellent troubleshooting and communication skills in enterprise environments
  • US Work Authorization and valid US driver’s license required

Benefits

  • Base Salary: Up to $250,000 , based on experience and qualifications
  • $500 bonus for each onsite visit lasting 2+ hours
  • $2,000 clothing allowance
  • KBI bonus opportunity
  • $500 bonus for weekend on-call
  • Full Medical and Dental benefits
  • Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday
  • No overnight travel required

Job Tags

Full time, Weekend work, Monday to Friday,

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