Company: ASNOA (Agent Support Network of America)
Location: Downers Grove, IL (Hybrid Schedule)
Type: Full-Time
Salary: $50,000+ annually, with full benefits
ASNOA () is a fully integrated business services and support network for independent insurance agents, with over 30 years of industry expertise. We offer innovative technology solutions, training, back-office support, and marketing tools to help agencies grow and succeed.
As a Helpdesk Specialist , you'll manage the daily operations of our support ticketing system, ensuring all internal and external inquiries are handled with accuracy, professionalism, and efficiency. You'll play a key role in optimizing our customer experience by leveraging HubSpot Service Hub tools and improving internal processes.
Lead daily management of the HubSpot Service Hub ticketing system, including ticket assignment, monitoring, and escalation.
Design, implement, and optimize ticket pipelines, workflows, SLAs, and automation processes.
Analyze ticket trends and generate reports to identify recurring issues and areas for improvement.
Train and support team members in the use of HubSpot service tools.
Maintain and update the company's Knowledge Base , ensuring articles remain accurate and accessible.
Monitor customer service KPIs such as first response time, resolution time, customer satisfaction, and ticket backlog.
Collaborate with CRM administrators to enhance integration between HubSpot Service, Marketing, and Sales Hubs.
Manage ticket escalations and ensure prompt resolution of customer concerns.
Serve as a liaison between support agents and other internal departments to streamline communication and resolution.
Approximately 3+ years of experience in help desk, customer support, or service desk roles.
At least 1 year of hands-on experience managing HubSpot Service Hub or a similar CRM platform.
Strong familiarity with SLAs, customer support KPIs, ticket routing, and CRM workflows.
Experience in SaaS or B2B support environments using tools like Intercom, Zendesk, or Freshdesk.
Knowledge of CRM integrations, knowledge base systems, and basic CRM administration is a plus.
Excellent communication skills, attention to detail, and a proactive mindset.
Salary $50,000+ , depending on experience
100% paid benefits
Paid time off (PTO), holidays, and sick leave
Hybrid work schedule based in Downers Grove, IL
Clear path to growth within a stable, tech-forward company
...Job Title:- Azure Data Engineer Location:- Spring Texas (On-Site) Need Only Local to Houston, TX Experience;- 10+ Years Responsibilities Perform ETL, ELT operations and administration using modern tools, programming languages and systems securely and in accordance...
...Prairie View A&M University Associate Vice President for University Marketing and Communications Job Title Associate Vice President... ...for brand identity, advertising, enrollment marketing, creative services, and digital engagement to strengthen the university'...
...looking for individuals dedicated to providing high-quality, customer-focused lawn care services to join our team as Lawn & Pest Control Technicians. Our Lawn Care Technicians are customer-facing brand ambassadors. They treat lawns with top quality, environmentally...
...AVP & Actuary, Insurance and Product Risk Management Location: New York NY; Bridgewater NJ; St Louis MO Setting: Hybrid (3-days in the office) Reports to: VP Chief Risk Officer - Retirement & Income Solutions Department: Global Risk Management...
...Summary and Responsibilities****Qualified external Occupational Therapist applicants are eligible for a $7,000 sign-on bonus!** *****_*... ..., birthing center with private birthing suites, Level III Trauma Center with 24/7 emergency services, 92 inpatient beds and an outpatient...