Medical Receptionist – BFF Medical Wellness Clinic (San Marcos Location; 4–8-Week Training in Temecula)
BFF Medical Wellness Clinic is a leader in integrative health and aesthetics, dedicated to feminine empowerment, hormone balance, and whole-person wellness. With our flagship in Temecula and an upcoming San Marcos location, we offer cutting-edge functional medicine, aesthetic services, and personalized weight-loss therapies in a warm, supportive environment.
Position Overview
We’re seeking a friendly, organized **Medical Receptionist** to join our team. You’ll complete a 4–8-week training program at our Temecula clinic—immersing yourself in our culture, systems, and patient experience—then smoothly transition to support our grand opening in San Marcos.
Key Responsibilities
* Greet patients warmly, check them in/out, and confirm appointments
* Answer multi-line phone system: schedule/reschedule visits, field general inquiries, and route calls
* Verify insurance eligibility, co-pays, and collect payments at check-in
* Maintain accurate patient records and update demographic or insurance changes in the EMR
* Coordinate referrals, prior authorizations, and lab/imaging orders
* Stock and organize front-desk supplies; ensure reading materials and patient forms are up to date
* Communicate effectively with clinical staff to streamline patient flow and minimize wait times
* Uphold patient confidentiality and comply with HIPAA regulations
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Training & Transition Plan
1. **Orientation & Front-Desk Training (4–8 weeks, Temecula):**
* Hands-on mentoring with our Front-Desk Lead
* EMR workflow, billing/coding basics, and patient-service standards
* Shadowing patient check-in, phone triage, and financial processes
2. **Transition to San Marcos Launch:**
* Set up front-desk workspace, phone lines, and EMR access
* Lead patient-welcome initiatives and community outreach events
* Serve as the first point of contact for our new San Marcos patient community
Qualifications
* High school diploma or equivalent; Associate’s degree or medical-office certification preferred
* 2+ years of experience in a medical office, dental practice, or similar customer-service role
* Familiarity with EMR systems and medical billing/insurance verification
* Exceptional communication, organization, and multitasking skills
* Professional demeanor, attention to detail, and a genuine passion for patient care
* Ability to thrive in a fast-paced, team-oriented environment
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Why You’ll Love Working with Us
* **Foundational Role:** Be the “face” of our brand-new San Marcos clinic
* **Supportive Team:** Mentorship from seasoned clinicians and administrative leaders
* **Competitive Pay:** Hourly pay plus performance incentives and benefits
* **Work–Life Balance:** Predictable schedule with opportunities for cross-training
* **Career Growth:** Pathways to medical-office management or clinical support roles.
We can’t wait to welcome a warm, detail-oriented professional to our growing BFF family!
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