Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! Who You Are: Amoskeag Health is seeking a Temporary Remote Triage Registered Nurse (RN) who is skilled in clinical assessment and able to provide timely, equitable, and high-quality care as the first clinical point of contact for patients via telephone or digital platforms. You are comfortable managing a high volume of diverse patient concerns with excellent judgment and professionalism.You understand the unique challenges faced by patients in a Federally Qualified Health Center (FQHC) setting, including barriers related to language, insurance, transportation, and chronic illness. You are committed to delivering accessible, trauma-informed, and culturally competent care, ensuring patients receive appropriate guidance, education, and support through virtual channels. What You'll Do: Clinical Assessment & Telephone Triage (Remote) Deliver timely and thorough telephone triage using evidence-based protocols. Identify and respond to urgent symptoms, escalating to providers or directing emergency services as needed. Determine appropriate care pathways (e.g., telehealth visit, urgent care referral, self-care advice). Assess for and document social determinants of health that may affect follow-up or care access. Provide trauma-informed, culturally competent care in all interactions. Reinforce provider instructions, educate on symptoms, and promote self-management. Document all triage interactions clearly and accurately in the Electronic Health Record (EHR)(Athena). Provide follow-up calls to high-risk patients as directed. Remote Patient Care Coordination Monitor and respond promptly to digital communications (e.g., internal messaging systems like Team Urgent). Coordinate escalations and triage concerns raised by non-clinical staff in real-time. Health Promotion & Education Integrate preventive education into every remote interaction. Deliver age-appropriate education on chronic disease, medication use, lifestyle modifications, and vaccinations. Promote health literacy through clear explanations of clinical concepts in understandable language. Documentation & Compliance Ensure all clinical encounters are fully documented in the EHR (Athena). Meet all compliance standards set by the NH Board of Nursing, HRSA, and internal quality metrics. Track and report patient deferrals or barriers to care for quality improvement purposes. Strictly uphold HIPAA and all patient privacy laws in remote settings. Remote Work Requirements Maintain an active NH RN license and comply with NH Board of Nursing telehealth regulations. Demonstrate sound triage judgment, protocol adherence, and documentation quality to sustain remote eligibility. Adhere to remote productivity standards and maintain professional communication. Participate in skills assessments and triage audits.
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