Job Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.  

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.  

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.  

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

We are looking to strengthen our growing Medical Information Management Team. The role will be focused on supporting a Medical Information Teams in the delivery of Medical Information (MI) Services. The successful applicant will be responsible for client communication and service delivery for global MI programs. 

Principle Responsibilities include:

• Line management of a Medical Information Teams. Responsible for leading, educating and mentoring enquiry handlers to provide the highest quality Medical Communications services.
• Ensuring the delivery of a high quality MI service, and for maintaining compliance with KPIs, regulations and company policies in accordance with any Pharmacovigilance and Medical Information agreements.
• Supporting all aspects of outsourced Medical Information service delivery including, program management, Medical Information services set-up, program expansion and program compliance.
• Developing client relationships, identify and implement process improvements and supporting business development
• Participates in client audits and inspections
• Ensuring compliance with PV regulatory obligations; assist with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA)

Qualifications

• Life Science Degree or equivalent. Healthcare degree is an advantage.
• Program management experience, preferably in a Pharmacovigilance or Medical Information environment 
• Prior experience supervising within a Call Center operation, preferably in a Medical Information environment
• Experience mentoring, training and line management 
• Critical thinking and creative problem solving skills
• Relationship building skills
• Excellent communication skills

Additional Information

Why PrimeVigilance  

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.   

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.  

We offer:  

• Training and career development opportunities internally   
• Strong emphasis on personal and professional growth  
• Friendly, supportive working environment  
• Opportunity to work with colleagues based all over the world, with English as the company language  

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!   

• Quality  
• Integrity & Trust   
• Drive & Passion   
• Agility & Responsiveness   
• Belonging  
• Collaborative Partnerships   

Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.  

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