Senior Technical Writer Job at NICE, Sandy, UT

VERFT3VrQ2NMWkNkS1IzSUxmN2dCbkU5UUE9PQ==
  • NICE
  • Sandy, UT

Job Description

So, what’s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX team and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

  • Efficiently leveraging AI to create quality documentation that is clear, concise, and user-friendly.
  • Collaborating with the UX team to produce/review microcopy and review messages and logs that enhance the user experience.
  • Collaborating with PMs and multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.
  • Integrating with the Documentation team while working independently with various stakeholders.
  • Collaborating with Support teams to update documentation based on internal and customer feedback.
  • Participating in a center of excellence, leveraging capacity to where it is needed.
  • Applying critical thinking to push boundaries and innovate within your role.

Have you got what it takes?

  • Passion for AI, UX microcopy, emerging technologies and new tools.
  • Highly motivated, organized, and self-managed individuals.
  • Experience in creating clear and structured documentation for different audiences using single-sourcing and conditions.
  • Current and proven experience in an agile software development environment.
  • 4-11 years of experience as a Technical Writer.

You will have an advantage if you also have:

  • An ever-learning mindset.
  • Experience with Flare, GitHub, and Jira.
  • Experience in AI video creation.
  • Strong multitasking skills, with the ability to work effectively in a fast-paced environment.

Job Tags

Similar Jobs

Community Child Guidance Clinic, Inc

Teaching Assistant Job at Community Child Guidance Clinic, Inc

 ...JOB TITLE: Teaching Assistant Must be at least 18 years of age and have a High School Diploma or equivalent. ______________________________________________________________________ DEPARTMENT: Education SUPERVISED BY: Special Education Teacher JOB SUMMARY... 

PwC

Partner Tax Preparation Advisor Senior Manager Save for Later Remove job Job at PwC

 ...At PwC, our people in tax services focus on providing advice and guidance to clients...  ...you need to lead and deliver value at this level include but are not limited to: Craft...  ...PwC does not intend to hire experienced or entry level job seekers who will need, now or in... 

Dillard's Retail Department Store

Visual Merchandising Manager Job at Dillard's Retail Department Store

Visual Merchandising Manager Location Glendale, AZ : VISUAL MANAGER: A Visual Manager is responsible for helping the store achieve its sales and profit goals by: creating and maintaining an aesthetically pleasing store which adheres to Dillard's presentation standards.... 

MBTA

Information manager - track Job at MBTA

 ...Inlinewith49 CFR 625, 630, and 673requirements, the Asset Information Managers will assist the Asset Management Program in documenting...  ..., and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of... 

Community Housing of Wyandotte County, Inc.

Bilingual Intake & Administrative Support Specialist Job at Community Housing of Wyandotte County, Inc.

 ...homeownership through one-on- one coachi ng, classes, and financial assistance ; and engage and strengthen neighborhoods through arts, green initiatives, and youth enterprise development . The job: CHWC needs a smart, self-starting, tech comfortable Intake...