Job Description
Join Seamen's Bank: A Top-Rated Workplace
Seamen's Bank is not just a financial institution; it's a community committed to excellence and growth. Known for its outstanding workplace culture, Seamen's Bank has consistently been recognized as a "best place to work." This accolade reflects our dedication to fostering a supportive and dynamic work environment where employees are encouraged to grow both professionally and personally.
We have a wonderful opportunity for a managerial role at our Shank Painter Branch based in Provincetown. We are ideally seeking an experienced Branch Manager, but are also interested in considering candidates at the Assistant Branch Manager level with a desire to progress to the next step.
Position Summary: This role will oversee the efficient operation of a full-service bank branch. Lead, develop and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Develop and implement strategies for deepening existing customer relationships.
Essential Duties and Responsibilities include the following:
Branch Operations and Staff Management - Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
- Maintain expert understanding of Bank’s consumer and business products and services.
- Provide regular coaching, development and feedback to branch staff to ensure high quality service delivery.
- Instill high standards for professional conduct and promote positive community relations among staff.
- Lead branch team meetings.
- Maintain expert knowledge of the Bank’s policy and procedures. Regularly communicate changes to branch staff and ensure staff understands and adheres to same.
- Provide skills training and assist staff with problem-solving.
- Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
- Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
- Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
- Open accounts in a platform environment.
- Provide technical direction and judgment pertaining to daily work operation and problem resolution.
- Ensure the branch is opened and closed in compliance with procedures.
- Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
- Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.
Customer and Community Engagement - Engage in networking activities and community events involving key centers of influence.
- Maintain awareness of competition in local marketplace to drive customer retention.
- Maintain awareness of deposit and loan growth.
- Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
- Monitor new customers and closed accounts for follow-up.
- Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
- Represent the bank by active involvement in a local community organization and during bank events.
- Develop and empower branch team to grow existing and new customer relationships.
Qualifications and/or Educational Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Excellent interpersonal and communication skills
- Excellent organizational and follow-up skills
- Strong supervisory/leadership skills
- Ability to communicate with others with poise and confidence
- Ability to explain procedures, to understand both verbal and written instructions
- Ability to interact with others in a positive manner and act as a role model for staff in terms of professional conduct
- Extensive knowledge of retail banking regulations and retail branch operations
- Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc.
- Knowledge of Seamen’s on-line and mobile banking is required.
- Ability to read, analyze, and interpret business periodicals, audit reports, and regulatory procedure manuals and statements. Ability to write reports, business correspondence, and policy manuals
- Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities expected of a branch manager
- Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community
Supervisory Responsibilities: Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of the branch. Also directly supervises 1-3 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets. Specific vision abilities required by this job may include close vision. The employee must occasionally life and/or move up to 25 pounds.
AAP/EEO STATEMENT: Seamen’s Bank is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.
Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.
It is also the policy of Seamen’s Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment.
Job Tags
Full time, Local area,